Marigold Help Desk Is For Member Libraries Only

print the following information for your library staff

Help Desk - For Library Staff

For library staff to report issues:
1. Create a ticket through our automated ticketing software either by:

a) Log in to http://support.marigold.ab.ca/ with your email address and fill out the form for submitting a problem
b) Send an email to support[at]marigold.ab.ca which will create a ticket automatically

2. Submit questions by email directly to Richard, Steven, Alison  or James

3. Call Marigold directly at 1-855-934-5334 if the matter is urgent: Richard (ext. 240), Steven (ext.239), Alison (ext. 229) or James (ext.253)


TIPS to help library staff explain the problem:

  • Explain the issue as thoroughly as possible in your initial report so that we can diagnose the problem quickly and accurately.
  • Document the problem you are having with computer screen shots, if possible. The keyboard combination for this is Alt-PrtScn (Print Screen) to record (the PrtScn key is in the top right corner of your keyboard) and then Paste it into an email or Word attachment.

 

Go to Assist Express - For Library Staff  -- trouble shooting through remote connection

  • Library staff will need to call headquarters to receive a password
  • Log in to www.fastsupport.com

Onsite after-hours IT and videoconference support for member library staff
In-person evening consultation available Wednesdays and Thursdays, 5:00 pm – 8:00 pm
Contact: 1-855-934-5334, ext. 215 or direct dial 1-403-962-0022

Videoconference support is also available on Mondays and Tuesdays, 5:00 pm – 8:00 pm through Chinook Arch Regional Library System 
Contact:  1-403-380-1524