The survey was conducted between April 13, 2012 and May 1, 2012 to obtain stakeholder perspectives about TRAC’s current services and to help shape our future directions. The TRAC Directors thank you for taking the time to share your comments, compliments and suggestions for strengthening TRAC. 

TRAC hired an external consultant (Anne Smith of J.A. Smith Research and Consulting Services Inc.) to prepare a 36 page report to capture the valuable input from respondents. Survey respondents input indicate TRAC is functioning well and doing its job. To strengthen TRAC respondents want to see:   

• Greater cooperation among members and increased membership
• Service improvements
• Organizational improvements
• Responses to key trends and challenges particularly those related to technology, funding and the effective use of resources and patron borrowing/library use.

Respondents see change as constant. The “One Card” and technology allow for and will drive the development of a virtual provincial library system with seamless access. TRAC is well placed to respond and lead this change. However TRAC must not lose sight of the fact that community and patron needs are diverse and that finding of a balanced and responsive approach to these needs is essential if TRAC is to remain relevant and valued.

The next steps are to conduct a review of the comments and to prepare a plan for the future, complete with an updated MISSION and VALUES. Your suggestions for improvements will be integrated into the work that we do at every level.