Help Desk - For Library Staff

For library staff to report issues:
1. Create a ticket through our automated ticketing software either by:

a) Log in to http://support.marigold.ab.ca/ with your email address and fill out the form for submitting a problem
b) Send an email to support[at]marigold.ab.ca which will create a ticket automatically

2. Submit questions by email directly to Richard, Steven or Alison
3. Call Marigold directly at 1-855-934-5334if the matter is urgent.

Note for member libraries:  during Wednesday evening support period from 5:00pm to 8:00pm, please call the IT Department using 1-855-934-5334, ext 215 or our direct dial number 1-403-962-0022

TIPS to help library staff explain the problem:

• Explain the issue as thoroughly as possible in your initial report so that we can diagnose the problem quickly and accurately.

• Document the problem you are having with computer screen shots, if possible. The keyboard combination for this is Alt-PrtScn (Print Screen) to record (the PrtScn key is in the top right corner of your keyboard) and then Paste it into an email or Word attachment.

Go to Assist Express - For Library Staff  -- trouble shooting through remote connection

• Library staff will need to call headquarters to receive a password
• Log in to www.fastsupport.com